Intel has identified the cause of crashes in its 13th and 14th Generation Core desktop CPUs. The company traced the issue to faulty software code, which can cause the CPUs to operate at higher voltage levels than intended. Intel’s analysis of returned processors confirmed that the elevated operating voltage is due to a microcode algorithm sending incorrect voltage requests to the processor.
Intel emphasized that this is not a hardware defect, allaying fears of a potential recall. In response, Intel is preparing a software patch to address the issue but expects the patch will not be ready until mid-August. The fix is currently undergoing full validation before release to partners.
Intel prepares CPU patch for crashes
This announcement comes after two game developers reported high levels of crashes in systems using the 13th and 14th generation desktop chips, affecting both consumer computers and game servers. Alderaan Games even accused Intel of selling “defective” CPUs.
However, Intel’s update suggests otherwise and promises a resolution through the forthcoming patch. Compounding concerns, Alderaan Games alleged that similar crashes are occurring in laptops built with Intel’s 13th and 14th Generation mobile chips. However, Intel refuted these claims, stating that its mobile products are not subject to the same issue and attributing the symptoms to a broader range of potential software and hardware issues.
In the interim, Intel advises affected consumers to contact customer support for assistance.
